Our Services

So you’re interested in marketing, and outsourced B2B telemarketing call center services, which includes cold calling, lead generation, appointment setting, customer support services and much more. We’re sure that you have begun to realize that there is no lack of bias among providers on the topic. Most companies try to sell you their “top telemarketing service” or center services based on their particular offering or expertise, which can include brand marketing, direct marketing, advertising, digital strategies, experiential event marketing, B2B telemarketing, B2C telemarketing, and/or telemarketing services. SalesFish takes an entirely different approach to B2B marketing and outsourced telemarketing services. We take the position that all these critical marketing and sales tactics are required and necessary with this caveat: They need to be integrated and working together to maximize efficiency, impact and ROI. It’s multiple modality approach that leverages various platforms to effectively reach prospects and turn them into customers and advocates.

In our experience, the area most companies struggle with is integrating their marketing, telemarketing services and sales departments. In a balanced and strategic approach to marketing, the outsourced telemarketing and sales functions should be synergistically interrelated for optimum results in generating leads, acquiring new sales, and providing great customer service.

We recognize and promote inside sales, telemarketing services, and outside sales as the push in an organization’s sales effort. Conversely, marketing should provide the pull part of the sales equation.

Back Office

We help streamline your day-to-day operations with our professional back office support team. Outsource Reps takes that burden of back office tasks out of your resource channels, providing efficient workflow, cost effective services with rapid results, and guaranteed solutions that support your operation. Our back office support includes the workload management to increase productivity, the integration with the front office with trends and analyses. Your sales team will be assisted with legal, marketing, accounting, operations support, order management and purchasing. Focus on what you do best: promoting your business and funneling leads to your sales channel. Let Outsource Reps office support ensure the customer retention efforts you seek.

Customer Service

We understand the crucial role that your care service operation plays in maintaining and growing loyal relationships between you and your customers. We have the unique ability to scale and grow from start-up to enterprise-level solutions in a variety of different industries. Customer expectations are becoming more demanding each day. At Outsource Reps, we provide a broad range of solutions to deliver a seamless customer experience through inbound & outbound calling, email support, chat, billing and account inquiries, order & rebate management, and several other services. As your customer service partner, we handle each and every customer interaction with the kind of quality that strengthen customer relationships and add value at every point of contact.

Sales

Outsource Reps provides you with a near-shore approach that will allow you to establish a fully integrated contact center to expand overall sales strategies for handling call volumes, increasing sales volumes and revenue, driving key-performance-indicators and reducing operational costs. our calling center has the expertise to help you maximize marketing and selling efforts, increasing overall market share. Our training program includes knowledge on the best times for outbound campaigns to secure the best possible results, the implementation the cross-selling and up-selling initiatives on every contact, customer retention and win back campaigns. Our team will provide a seamless representation of your services, products, and company.